Enquiry form

Before emailing us, please read through our FAQs. Your query may already have been answered.

To send us an enquiry, please complete the form below. Some fields are mandatory. The form requires you to have a default email client set up. If you would prefer to use web-based email, our address is csp.enquiries@capita.co.uk (please quote your Full Name and CSP Reference number - if you do not know your CSP Reference, please supply your National Insurance Number instead.)

Please enter your personal details:


e.g. 1234567

*Required information. This is also referred to as a "Pension Reference Number". If you do not know your CSP Reference, please enter the first 2 letters and first 5 digits of your National Insurance Number e.g. AB12345.

Please enter your message:

If you want us to reply to a different email address than the address you are sending from, please enter it here. Please note that your message will be copied to this email address.

* Whilst we encourage scheme members to contact Capita Civil Service Pensions via email for general enquiries, we would not encourage the use of this interface to supply information for, or to discuss the particulars of, any detailed enquiry. Please be aware that it might be possible for others to see information submitted through this interface, as the details will not be encrypted.


Captia Civil Service Pensions always confirm receipt of emails by issuing an automatic acknowledgement message to the originating email address. This occurs immediately following receipt of the email. If you do not receive an acknowledgement you should check your Junk Mail items and also update any spam filters that monitor your email so that csp.enquiries@capita.co.uk is recognised as a 'friendly sender'. If you are concerned that we may not have received your communication you are advised to re-submit your query